Start with the process

The useful question is not which model to buy, but where the team repeatedly loses time, quality or money. A first project needs a clear owner, testable inputs and a measurable definition of a good result.

Basic sequence

  • document the current process;
  • separate human decisions from repetitive operations;
  • verify the available data;
  • build a limited prototype;
  • compare it with the baseline.

Automation creates value when improvement can be measured and people retain control over consequential decisions.

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